When I decided to test a repeatable system for generating qualified B2B leads on LinkedIn, I boiled everything down to one idea: content pillars. Not random posts or viral stunts, but a disciplined set of content themes that build trust, demonstrate expertise, and drive prospects toward a clear...
Apr 25, 2026
• by Élise Martin
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When a product recall lands on your desk, the immediate impulse is to hide, apologize, and hope the storm passes. I've been there — the adrenaline rush, the frantic calls to legal and operations, the sleepless nights. But the truth I've learned through years in marketing is that a recall is not just a crisis; it's a moment that defines your brand. How you respond can either accelerate revenue...
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When I first started experimenting with TikTok for small fashion brands, I was skeptical about how bite-sized, playful moments could translate into measurable sales. After working with several entrepreneurs and running tests across collections, campaigns and live events, I’ve learned that micro-moments on TikTok aren’t just attention grabs — they’re purchase triggers when you design them...
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I’m convinced that one of the most underused levers in reducing checkout abandonment is the way we communicate shipping. Too often shipping is an afterthought — a line item that appears at the last minute and triggers sticker shock or hesitation. Over the past few years working with brands from D2C fashion labels to electronics retailers, I’ve seen a repeatable pattern: clear, personalized...
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I’ve spent years watching subject lines make or break email campaigns for subscription brands — from niche wellness boxes to DTC razor clubs. One thing has become crystal clear: the subject line is not just a hook to get opens; when done right, it guides readers from open to purchase. Below I share a single, tested subject line framework that consistently lifts open-to-purchase rates for...
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I’m going to walk you through how I design checkout flows for small retailers with one goal in mind: reduce cart abandonment by at least 30%. Over the years I’ve tested dozens of tweaks, and I’ve seen that well-designed checkouts aren’t about flashy features — they’re about removing friction, building trust, and guiding a buyer confidently to the finish line.Start by measuring where...
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I’ve spent years digging into user behavior on e-commerce sites, and one insight keeps coming back: seeing where customers hesitate is the fastest way to fix leaks in your checkout funnel. Customer journey heatmaps give you that visual clarity. They show not just where people click, but where they look, scroll, and get stuck — which is precisely what you need to reduce checkout abandonment...
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I’ve burned my share of ad budgets learning what scales on TikTok — and I’ve also saved thousands by running cheap, smart creative tests that reveal whether a concept has the potential to scale before I hand over a large media plan. Below I’ll share the practical, low-cost experiments I run first, the early metrics that matter on the platform, and how to interpret signals so you can stop...
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When I first started advising clients on customer support strategy, the question I heard most often was: “Should we invest in conversational AI or stick with live chat to reduce tickets?” It’s a valid question — both approaches promise to deflect tickets, speed responses, and improve customer experience, but their costs and impacts are very different depending on context. Over time I’ve...
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I’ve spent years watching how big brands turn simple ideas into addictive customer habits. One of the most visible examples is Starbucks: approachable tiers, clear benefits, and a mix of emotional and transactional rewards that keep people coming back. As an indie e-commerce owner, you may think tiers like these are out of reach without a large budget—and I used to think the same. But after...
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I remember the first time I watched a customer tap “Checkout on Instagram” and complete a purchase without ever leaving the app. It felt like witnessing a small miracle: the friction of redirecting to a separate site—slow load times, forgotten passwords, and abandoned carts—had simply disappeared. For small retailers, that streamlined path can be the difference between a sale and a lost...
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